Return & Refund Policy

Effective Date: September 29, 2026

All Sales Are Final

Due to the consumable nature of our products, all sales are final.
Ouri Matcha LLC does not accept returns, exchanges, or offer refunds once an order has been placed and shipped.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hi@ourimatcha.com with your order number and clear photos of the damaged or incorrect item. We will review your request and, upon approval, issue a replacement or store credit.

Cancellations

Orders cannot be canceled or modified once they have been processed or shipped.

Contact Us

If you have questions about your order, please reach out to us at hi@ourimatcha.com.